Deposits

A deposit of 50 euros is required within 24 hours from when your booking has been made to secure your reservation with us.

Please note that the number of players for each session is limited

and we can confirm your reservation only once the deposit receipt is provided.

The remaining balance will be settled during the Treasure Hunt session.

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Shared and Private Sessions

Our Treasure Hunt sessions are designed for up to 2 groups at the same time.

The groups play independently throughout the game and share the guided tour.

You may opt for a private session at an extra cost.

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Cancellation policy

We understand that unanticipated events happen occasionally in everyone’s life.

In some cases, we the hosts may even have to cancel as well due to sickness or unforeseen circumstances.

In our desire to be effective and fair to all, the following policies are applied:
 
Re-scheduling 
As a courtesy, please remember to provide at least 24 hours advance notice that you need to reschedule

your Treasure Hunt session and we will be happy to rebook it for you, provided there is availability.  

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Cancellation
Please notify us at least 72 hours in advance of any cancellation to get a full refund of the initial deposit.

Any cancellations with less than 72 hours of notice are subject to a cancellation fee amounting to the initial deposit.

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No-shows 
Anyone who either forgets or consciously chooses to forgo their reservation for whatever reason will be considered

a no-show and will be charged their initial deposit.

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Late arrivals
Please notify us in case of late arrival.

If we do not hear from you, we will attempt to communicate with you to check your status and location.

Exceptional circumstances will be taken into account.    

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Cancellation due to Weather or Hosts' unavailability 
In case of unfavorable weather conditions or other unexpected circumstances, your reservation will be rescheduled if possible.

 A refund of the initial deposit is scheduled within 48 hours in case of cancellation due to weather

or in case we have to cancel the event.

We will email you with the bank transfer details. 

Thank you for understanding that our time is valuable